VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a 401(k) plan with a generous company match of up to 4% of your compensation.

POSITION SUMMARY:

The purpose of this position is to provide Club operational oversight during daily club opening and closing hours.
Available Shifts:
Monday – Thursday: 4:30am – 8:30am; 6:30pm – 10:30pm

Friday: 4:30am – 8:30am; 4:30pm – 8:30pm

COMPENSATION AND BENEFITS INCLUDE:

$14.42-$17.80 hourly, based on relevant experience to the role.
CO state sick pay
401K with dollar for dollar match up to 4%.
Complimentary club membership.
Discounts on club products and services.

RESPONSIBILITIES INCLUDE:

Be the point of contact for any in-Club emergencies. Manage emergencies in accordance with Standard Operating Procedures.
Point of contact for any delayed club openings, early club closures, due to weather or other impacts. Work with home office and OGM on proper member and staff communications.
Be the point of contact for any customer escalation issues. De-escalate, resolve, and ensure follow-though of issues to resolution.
Ensure proper opening and closing of the club. Ensure coverage for employee call-outs and no-shows.
Completion of the Opening/Closing MOD Checklist; including responsibility for pool chemical readings, marketing monitors are operational, and ensuring building is secure.
Completion of opening and closing one-off tasks assigned by Member Services Supervisor and/or OGM due to projects or operational challenges. Liaison with vendors/contractors as needed including, but not limited to, night janitorial.
Monitor club operations and programming to ensure member and guest expectations are met. Intervene and correct as needed.
Complete injury and accident reports.
Provide accurate information regarding all areas of club operations with a helpful, friendly and courteous manner.
Utilize all opportunities to become familiar with club operations and all club programming.
Keep current on activities and procedures by reading and signing daily memo log at the beginning of shift.
Assist with Club Check-In, program registration, and phone calls as needed.
Assist with Locker Room lock-outs as needed.

QUALIFICATIONS:

Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
Excellent phone skills; ability to handle intermittent heavy phones.
Efficient, well-organized, able to handle a variety of duties simultaneously.
Strong background in problem solving, selling and quality service skills.
Previous customer service experience.
Experience leading a shift or being a MOD preferred.
Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
Ability to work in a multi-faceted organization.
Professional image through dress, posture and poise.
Assertive with outgoing personality.
High School Diploma or equivalent skills gained through experience.
Minimum age 18.
Occasional bending, kneeling, and lifting up to 25 lbs.
Frequent standing, walking, reaching.